Mercantile is a full-service collection agency dedicated to providing a superior level of customer service while consistently meeting or exceeding client expectations. Our ability to develop customized programs with exceptional results has allowed us to have long lasting professional relationships with our clients. We have a proven ability to effectively manage, conduct and support collection projects of all sizes.
Mercantile's award winning Client Services Department supports the proactive development of strong business relationships between Mercantile and our clients. Our Client Services Team assures that client needs and goals have been clarified and communicated to appropriate Mercantile associates from the point of contracting through to completion of the on-boarding process and into production, and by proactive follow up with the client, ensure expectations are being met. Our staff is trained to identify future client needs and provide assistance throughout the lifetime of the relationship.
Call Center Services
Mercantile provides inbound and outbound customer service, sales and telemarketing call center services, as well as back-office support including media, email, correspondence processing, etc. We will build a program customized to your business needs. We provide 100% outsourced solutions, as well as seasonal and overflow models for large financial institutions, utilities and E-Comm retailers. Put MAB’s decades of call center operational experience to work for your organization.